Case Study: JAB Broadband

SugarCRM Streamlines Customer Support and Improves First Call Resolution for JAB Broadband

Business Issue:

  • JAB Broadband needed a call center solution to manage technical support for its customer support team.


  • Provide an integrated knowledge base and call scripting tool
  • Enable support case initiation from the web

The Solution: Sugar Professional

  • JAB Broadband chose SugarCRM and engaged Sugar Gold Partner Levementum to implement the solution, which included Levementum’s service center add-on and integration with CSG’s unified billing solution.


  • Reduced cycle time for routing complex support tickets
  • To see more results, please download the complete case study at the link below