Case Study: JAB Broadband
SugarCRM Streamlines Customer Support and Improves First Call Resolution for JAB Broadband
SugarCRM Streamlines Customer Support and Improves First Call Resolution for JAB Broadband
Business Issue:
- JAB Broadband needed a call center solution to manage technical support for its customer support team.
Requirements:
- Provide an integrated knowledge base and call scripting tool
- Enable support case initiation from the web
The Solution: Sugar Professional
- JAB Broadband chose SugarCRM and engaged Sugar Gold Partner Levementum to implement the solution, which included Levementum’s service center add-on and integration with CSG’s unified billing solution.
Results:
- Reduced cycle time for routing complex support tickets
- To see more results, please download the complete case study at the link below
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