Case Study: Hilco Global

Eliminates Data Silos and Increases Sales

Hilco Global is a leading international financial services company that has completed billions of dollars of transactions around the world. Hilco helps companies and their professional advisors understand the value of assets and then maximize that value through asset monetization solutions, and enhance value through advisory and consulting solutions. Hilco serves retailers, wholesalers, distributors and manufacturers, directly and through their lenders, investors and advisors, which can include private equity firms, hedge funds, investment banks, law firms, turnaround professionals, accounting professionals, bankruptcy trustees and receivers.

Challenge:

Consolidate 15 databases into a “single source of truth” for customer information; decrease data entry tasks and free up employees to take on more impactful work; increase organizational transparency and efficiency; create a customer data storage and information sharing environment compatible with complex global regulatory and compliance concerns.

Solution:

Customized Sugar Professional implementation that automates customer life cycles from marketing to sales to account service and project completion; deployed to nearly 86% of employees in Hilco Global companies that have implemented Sugar.

Results:

  • Single, compliance-friendly customer database accessible across the organization;
  • 20% increase in sales of collateral services;
  • Reduced sales cycle through targeted quote development and cross-department expertise;
  • Decreased operational costs;
  • Improved visibility and empowered decision making with on-demand reporting

Company Facts

Headquarters: Metropolitan Chicago, Illinois

Locations: Australia, Brazil, Canada, Germany, Hong Kong, Ireland, Mexico, Singapore, Spain, Thailand, United Kingdom

Customers Include: Barclays, Boeing, Nikon Electronics, Saks Fifth Avenue, Deutsche Bank, Borders Bookstores, Hostess Brands, Sharper Image

Founded: 1987

Staff: 500

Website: www.hilcoglobal.com

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