Case Study: HealthEquity
HealthEquity Improves First Call Closure Rates with SugarCRM
HealthEquity Improves First Call Closure Rates with SugarCRM
Business Issue:
HealthEquity’s growing customer support organization needed a CRM system to improve first call closure rates and reduce talk time.
Requirements:
- Integrate information from multiple systems
- Provide ease of deployment for busy internal IT resources
The Solution:
Sugar Professional HealthEquity chose Sugar Professional and engaged Sugar Gold Partner Levementum to implement the solution, including the development of hover-over tool tips for agents that enabled access to additional information in real time
Results:
- Increased first call closure rates
- To see more results, please download the complete case study at the link below
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