Case Study: Generali Hellas
Generali Hellas strongly believes that access to information and immediate response to customer needs and demands is imperative. Having established a large customer base of insurance agencies and bureaus throughout Greece, the company’s internal sales department needed to track and manage a large volume of customer data and documents.
- Provide more complete and accurate forecasts
- Deliver greater control over sales and service processes
- Integrate with existing corporate systems
The Solution: SugarCRM Enterprise
With a firm grasp of its business requirements, Generali Hellas researched the market to find the most effective solution. The company chose Sugar for its option of an on-premise deployment, ease of integration, and intuitive user interface. Generali Hellas also engaged Sugar partner Qualisys Software to assist with solution implementation.
- Unifies independent systems and consolidates operations on a single platform
- Improves follow up with prospective clients
- Ensures that all customer calls receive prompt attention
- Automates the entire customer lifecycle process
- Provides fast and effective analysis and reporting