Case Study: EMIS Group

EMIS Drives Effective Customer Engagement and Improves Service with SugarCRM

About EMIS Group

EMIS Group is the UK leader in connected healthcare software and services. Their solutions are used by 10,000 organisations across every major UK healthcare setting - from primary and community care, to high street pharmacies, secondary care and specialist services."

Challenge

  • Wanted to unify three separate knowledge centers into a single database and streamline access for staff
  • Required an efficient and centralized ticket/case management system to replace old, outdated and multiple systems in use

Solution

  • Selected Sugar over Salesforce and Microsoft Dynamics for ease of customization and cost effectiveness
  • Preferred a hosted solution to protect sensitive patient records

Results

  • Centralized customer management, gaining a 360-degree view of customers
  • Consolidated three client-facing knowledge databases while eliminating duplicate data and providing easy access for clients and staff
  • Improved account-based reporting to support further development of products and services