Case Study: EMIS

EMIS Drives Effective Customer Engagement and Improves Service with SugarCRM

Challenge

  • Wanted to unify three separate knowledge centers into a single database and streamline access for staff
  • Required a system that GPs and other health professionals could access quickly, easily, and securely via the web

Solution

  • Selected Sugar over Salesforce and Microsoft Dynamics for ease of customization and cost effectiveness
  • Preferred a hosted solution to protect sensitive patient records

Results

  • Centralized customer management, gaining a 360-degree view of customers
  • Consolidated three client-facing knowledge databases while eliminating duplicate data and providing easy access for clients and staff
  • Improved account-based reporting to support further development of products and services

About EMIS

Egton Medical Information Systems Ltd (EMIS) is the UK’s market-leading primary care software provider with more than 39 million patient records entrusted to its systems. Its core market is the 52.2 percent of GP practices that use a mixture of LV, PCS and EMIS Web systems.

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