Case Study: BluEnergyControl

Challenges:

• Relevant customer information used to be noted and processed in numerous Excel files by employees at BluEnergyControl in a time-consuming and confusing manner.
• Large number of Excel-processed customer inquiries discussed by staff members in time consuming meetings.

Requirements:

• Sales optimization and improve sales monitoring with the help of a new system solution.
• Demand for a uniform database so that data in the sales department would be easier to follow.

The Solution:

• BluEnergyControl chose Sugar Professional, because this solution best met the desired requirements: i.e. creating clearer structures and a database covering all departments – all at an excellent price/performance ratio.
• Furthermore, the solutions by Sugar are characterized most notably by their ease of use via the Internet.
• The Sugar solution helps their users to centrally document customer relationships with other organizations and contact persons.
• Sugar Professional also offers workflow automation as well as access control mechanisms. These features optimize information flow in the corporation and ensure the protection of confidential data.
• Within a very short period of time, SugarCRM has become an integral part of BluEnergyControl. The entire project was completed in the span of only three months.

Benefits/ Results:

• The employees at BluEnergyControl can react with flexibility to the needs of their customers and always maintain a perfect overview of customer data.
• The solution enables BluEnergyControl to make its sales processes more transparent and effective.
• Steps in the work process can now be viewed and traced in detail.