Case Studies - Reduce Customer Service Response Time

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Business Issue Generali Hellas strongly believes that access to information and immediate response to customer needs and demands is imperative....
Business Issue Exacq Technologies kept its support case logs in hardcopy notebooks while the sales team managed accounts with ACT! To improve support...
Business Issue The TechLiveConnect (TLC) remote tech support service provides advanced, remote technology support to consumers and small businesses....
Business Issue With twenty two data centers located across five states, ViaWest is one of the largest, privately held providers of managed hosting...
Business Issue As its success led to growth, Puente needed to improve its systems for aggregating, managing and using its customer information....
Business Issue: TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue: JAB Broadband needed a call center solution to manage technical support for its customer support team. Requirements: Provide an...
Business Issue: Hunter Industries managed contacts, customers, opportunities, and customer support on disparate systems. The company needed a...

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