Blogs / Sugar
Friday, March 21, 2014 - 8:00am
Welcome to our roundup of customer relationship management (CRM) industry news from across the web. This week’s roundup will offer valuable insights to help jumpstart your customer loyalty program. We’re hunting the ‘net for the latest and greatest, and bringing them to you here, in one convenient weekly post. Creating an amazing customer experience can create customer evangelists. Although, how...
Wednesday, March 19, 2014 - 11:00am
Source: Gartner (June 2013) Research image courtesy of Gartner, Inc. Found in a recent Gartner survey, 77% of American consumers go online looking for incentives relating to a purchase, and nearly one in two of them go online searching for effective problem solving. Meanwhile, as many as four times the number of people see a negative tweet as see a positive one. Wouldn’t it be better to see these...
Friday, March 14, 2014 - 8:00am
Welcome to our roundup of customer relationship management (CRM) industry news from across the web. This week’s roundup will contain some tips and tricks worth learning when it comes to social selling. We’re hunting the ‘net for the latest and greatest, and bringing them to you here, in one convenient weekly post. Recent studies show that social marketing has far greater rates of return...
Friday, March 7, 2014 - 7:00am
Welcome to our roundup of customer relationship management (CRM) industry news from across the web. This week’s roundup will focus on mobile and its impact on the customer experience. We’re hunting the ‘net for the latest and greatest, and bringing them to you here, in one convenient weekly post. Leveraging Mobile to Increase Customer Engagement “Even when well-planned email...
Friday, February 28, 2014 - 7:00am
Welcome to our roundup of customer relationship management (CRM) industry news from across the web. This week, we’ll be showing you the ins-and-outs of customer experience! We’re hunting the ‘net for the latest and greatest, and bringing them to you here, in one convenient weekly post. What is Customer Experience? [Infographic] The people over at CustVox, now owned by SandSIV, take you...
Monday, February 24, 2014 - 8:55am
SugarCRM is the first CRM provider to be named “Ready for IBM Smarter Commerce,” which means the Sugar platform supports and inter-operates seamlessly with core IBM Smarter Commerce components, including IBM Campaign and Interact, IBM Websphere Commerce, and IBM Sterling Commerce. As the current state of business, fueled by advancements in social, mobile and cloud technologies changes the way...
Friday, February 21, 2014 - 7:00am
Welcome to our roundup of customer relationship management (CRM) industry news from across the web. This week’s roundup is dedicated to all things data related! We’ll be hunting the ‘net for the latest and greatest, and bringing them to you here, in one convenient weekly post. Does Your Company Need a Chief Data Officer? In the era of big data, the one-title-fits-all technology roles are...
Friday, February 14, 2014 - 4:19pm
Welcome to our weekly roundup of customer relationship management (CRM) industry news from across the web. This week, in honor of Valentine’s Day, we’ve brought together articles that get to the “heart” of CRM in one convenient post. Gartner Says CRM Will Be at the Heart of Digital Initiatives for Years to Come Analysts at Gartner summarize how organizations are leveraging...
Friday, February 7, 2014 - 10:53am
Welcome to our roundup of customer relationship management (CRM) industry news from across the web. We’ll be hunting the ‘net for the latest and greatest, and bringing them to you here, in one convenient weekly post. What Forrester’s Predicted Customer Service Trends Can Teach Your SME This article is specifically targeted toward the SME. Forrester has recently published a report containing their...
Wednesday, February 5, 2014 - 4:24pm
Supported by 35 collaborating organizations (including SugarCRM), Black Duck Software and North Bridge, in partnership with Forrester Research Analyst Jeffrey Hammond, are teaming up to announce the 2014 Future of Open Source Survey! This is your chance to help shape the future of open source and be a part of an industry wide discussion sharing your views with today’s industry leaders. Over...

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