Blogs / Sugar
Tuesday, July 12, 2016 - 12:56pm
(Editor’s note: this post was originally published on CMSWire.com) Have you been Ubered? Has technology reshuffled the deck in your industry? Are you about to become obsolete as some new (or renewed) competitor steals all of your hard-won, seemingly loyal customers? Digital disruption is the new buzzword in the business transformation consulting circles, and for good reason. We are watching...
Thursday, June 30, 2016 - 2:02pm
(Editors Note: To help our readers better understand the impact of Brexit, we called in an expert. The following is a guest blog post from Frank Fanzilli, a SugarCRM board member and former global CIO in the financial services industry). Brexit – What Happened, and What Comes Next? Now that we’ve had a few days to reflect and move past the utter shock of the UK’s historic vote to leave the...
Friday, June 24, 2016 - 12:12pm
If you’re like us, you’ve spent the last several hours digesting the UK’s Brexit Leave vote. While we recognize this is an economic and political story before a tech story, here’s our take on what the vote means. A UK exit from the EU impacts not just physical borders, but digital borders as well. Data sovereignty, the concept that data is subject to the laws of the country in which it is located...
Wednesday, June 22, 2016 - 3:10pm
No, I’m not going Dear Abby on you, I’m talking about your relationship with your CRM provider. Sometimes you just don’t know what you’re in for. Everything starts fine, the whole thing seems like a promising partnership between vendor and customer. But, the more you get to know someone, the more you start to realize there are some flaws you just can’t stand – like an ambiguous pricing...
Tuesday, June 21, 2016 - 2:35pm
Last week, SugarCRM hosted more than 1,200 attendees at SugarCon, its annual conference for customers and partners. The SugarCon 2016 theme was “Transform Relationships” as we gathered to talk about how industry after industry is being disrupted by ridiculously fast evolution of technology – and what that means for the customer experience.   It was a great week, with more than 35 breakout...
Tuesday, May 31, 2016 - 12:02pm
We have just returned from a bit of a whirlwind week of events: the trio of CRM Evolution/SpeechTek/Customer Service Experience shows in Washington D.C. and theGartner Customer Strategies & Technologies Summit in London. Throughout the week, we heard a LOT of insightful and innovative ideas from analysts, practitioners and other industry experts around the present and future of customer...
Wednesday, May 25, 2016 - 1:15pm
It’s time to Transform Relationships! The (r)evolutuion of new technologies is rapidly re-drawing the business landscape. Customers are in charge, hyper-connected and full of expectations that companies know them intimately and deliver communications, products and services designed for THEM. Everyone knows it’s time to transform or be left behind. The transformation needs to start with taking the...
Wednesday, May 11, 2016 - 11:20am
(Editor’s note: This article was originally published on destinationCRM.com) Cloud-based SaaS solutions offer some great benefits, but be careful. Getting trapped in a proprietary cloud solution can lead to a loss of control—of your data, your security, and maybe even your career. The cloud is certainly having its day in the sun. Social, mobile, and now the cloud have taken turns topping IT...
Wednesday, May 4, 2016 - 12:20pm
Intro Let’s say you’ve implemented a marketing automation solution. If so, you’ve taken a great step in terms of providing a superior experience for your customers.   A next step, for many organizations, is to continue focusing on the customer experience with a Customer Relationship Management, or CRM, system. Why CRM? A CRM helps organizations create excellent customer experiences. As an example...
Monday, April 25, 2016 - 11:11am
The goal of providing the best possible experience for customers forms the foundation of business transformation at successful companies, according to a recent Forrester survey. The goal of the survey, conducted in March 2016 by Forrester on behalf of SugarCRM and our friends at Squiz, was to determine how organizations with a mature digital strategy define and manage their “digital...

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