Blogs / Sugar
Tuesday, August 23, 2016 - 12:56pm
Thanks to the smartphone revolution, the physical boundaries of the workplace have disappeared. Now — and increasingly into the future — it is a must to have a best-in-class mobile application that enables productivity on the go, wherever CRM users happen to be. With that in mind, we are thrilled to have officially released SugarCRM Mobile 4.0.0. This latest release includes the following new...
Wednesday, August 17, 2016 - 12:55pm
  This month, Gartner released its 2016 Magic Quadrant for Sales Force Automation, and SugarCRM was once again listed in the “Visionaries” quadrant, we believe because of the company’s continued improvement in our core SFA and mobile tools, among other product developments in the last year. But what makes SugarCRM truly a CRM Visionary? We’re a company that challenges conventional CRM wisdom...
Monday, August 15, 2016 - 11:21am
A few weeks ago, in Part 1 of this CRM advice column, we focused on SugarCRM’s pricing model versus Salesforce, and it became clear that some CRM vendors are more upfront about overall TCO and pricing than others. Perhaps you read that and nodded, but at the same time were thinking: “I’m willing to pay more, because I want to partner with a company that respects my company and our goals.” You...
Wednesday, August 10, 2016 - 12:04pm
Earlier this year, during SugarCon 2016, we announced and demo’d the Customer Journey Plugin. We are excited to say the Customer Journey Solution (the plugin combined with the Sugar Platform), which automates complex business processes and maps them to the customer journey is now available. As you may know, customer journey mapping is an important exercise that helps companies understand their...
Monday, August 8, 2016 - 11:19am
(Editor’s note: this post was originally published by Business Insider Australia) Buyers always want the best customer experience and so sellers must constantly reassess what the new “best” means, and transform themselves to deliver it. This is more important than ever for businesses competing in a buzzing, digitized market. This is why leaders understand the importance of business change, and...
Wednesday, July 27, 2016 - 10:50am
Maybe this experience is familiar to you: You want to grow your business, but don’t have confidence in your growth machine. Your current sales organization performs adequately, but ramping up new reps is hit or miss, some are total flops.  It’s clear the growth formula just isn’t there. Making it harder, marketing keeps handing over leads that are barely qualified and rarely pan out.  And,...
Tuesday, July 12, 2016 - 12:56pm
(Editor’s note: this post was originally published on CMSWire.com) Have you been Ubered? Has technology reshuffled the deck in your industry? Are you about to become obsolete as some new (or renewed) competitor steals all of your hard-won, seemingly loyal customers? Digital disruption is the new buzzword in the business transformation consulting circles, and for good reason. We are watching...
Thursday, June 30, 2016 - 2:02pm
(Editors Note: To help our readers better understand the impact of Brexit, we called in an expert. The following is a guest blog post from Frank Fanzilli, a SugarCRM board member and former global CIO in the financial services industry). Brexit – What Happened, and What Comes Next? Now that we’ve had a few days to reflect and move past the utter shock of the UK’s historic vote to leave the...
Friday, June 24, 2016 - 12:12pm
If you’re like us, you’ve spent the last several hours digesting the UK’s Brexit Leave vote. While we recognize this is an economic and political story before a tech story, here’s our take on what the vote means. A UK exit from the EU impacts not just physical borders, but digital borders as well. Data sovereignty, the concept that data is subject to the laws of the country in which it is located...
Wednesday, June 22, 2016 - 3:10pm
No, I’m not going Dear Abby on you, I’m talking about your relationship with your CRM provider. Sometimes you just don’t know what you’re in for. Everything starts fine, the whole thing seems like a promising partnership between vendor and customer. But, the more you get to know someone, the more you start to realize there are some flaws you just can’t stand – like an ambiguous pricing...

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