Blogs / Industry
Tuesday, July 12, 2016 - 12:56pm
(Editor’s note: this post was originally published on CMSWire.com) Have you been Ubered? Has technology reshuffled the deck in your industry? Are you about to become obsolete as some new (or renewed) competitor steals all of your hard-won, seemingly loyal customers? Digital disruption is the new buzzword in the business transformation consulting circles, and for good reason. We are watching...
Friday, June 24, 2016 - 12:12pm
If you’re like us, you’ve spent the last several hours digesting the UK’s Brexit Leave vote. While we recognize this is an economic and political story before a tech story, here’s our take on what the vote means. A UK exit from the EU impacts not just physical borders, but digital borders as well. Data sovereignty, the concept that data is subject to the laws of the country in which it is located...
Wednesday, June 22, 2016 - 3:10pm
No, I’m not going Dear Abby on you, I’m talking about your relationship with your CRM provider. Sometimes you just don’t know what you’re in for. Everything starts fine, the whole thing seems like a promising partnership between vendor and customer. But, the more you get to know someone, the more you start to realize there are some flaws you just can’t stand – like an ambiguous pricing...
Tuesday, June 21, 2016 - 2:35pm
Last week, SugarCRM hosted more than 1,200 attendees at SugarCon, its annual conference for customers and partners. The SugarCon 2016 theme was “Transform Relationships” as we gathered to talk about how industry after industry is being disrupted by ridiculously fast evolution of technology – and what that means for the customer experience.   It was a great week, with more than 35 breakout...

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